Delivery fees and general information
We use NZ Couriers and NZ Post for all our deliveries.
We offer standard delivery fees: North Island $12, North Island Rural $17, South Island $17 and South Island Rural $22. Monday - Friday.
For orders to Waiheke Island or outer islands, please contact us for a quote.
If you would like your delivery to be made on a Saturday there is an additional $5 charge.
If you require an overnight delivery please phone or email us directly to arrange your order, if not dispatched before 10am, it may not make its final destination in time.
Generally, North Island orders are usually delivered the next working day however this isn't guaranteed. South Island orders are usually delivered within 2-3 working days.
Couriers will not deliver to PO Boxes or Private Bags.
If you have any special instructions e.g. leave at front door if nobody home - please leave these comments in the ‘Delivery Information’ box at checkout.
We also deliver to Australia. Please call or email for a quote if you wish to send more than one gift box, in the same order, and to the same address.
Tracking your order
Once your order is dispatched, we will email you with the tracking details, you will be able to track the delivery directly. If any issues arise, please contact us via email at hello@gratitude.co.nz
Damaged or faulty goods
In the unlikely event you receive your gift box and an item within is damaged or faulty, please contact hello@gratitude.co.nz detailing the issue. If the item is faulty, we will go back to the supplier for a replacement and get this to you as quickly as possible.