Shipping & Delivery
+ How much is shipping?
We have a flat rate shipping fee structure of: $12.00 for North Island, $17 for North Island Rural, $17.00 for South Island and $22 for South Island Rural. Deliveries are Monday - Friday. For Saturday deliveries and outer Islands please email us at hello@gratitude.co.nz for a quote. If you place an order during the weekend, the order will be dispatched on the next working day.
+ Where do you deliver?
We deliver nationwide, across New Zealand. Auckland and Northland deliveries should be received the next day but please allow 2 days from time of purchase for lower North and South Island deliveries.
+ Can I track my delivery?
You will be sent an email with your courier tracking number so you can track your delivery.
+ Do you deliver to PO Boxes?
No. Couriers will not deliver to PO Boxes or Private Bags.
+ Can I send my gift box order direct to the recipient if not myself?
Yes, gift boxes will be sent to the shipping address entered at time of ordering. If there are any special instructions we need to know about please leave details in the ‘Add any Additional Info’ field at checkout.
Gift boxes & Cards
+ Is there a gift card included in each box?
After you have chosen your gift box you can add a free Gratitude confetti card (like a postcard) or purchase a gift card from our range. You can then write your gift card message at checkout and we will hand write the message on it for you.
+ Can I create a custom box?
Yes you can. It really is easy to follow the 3 step Build a Box section - start by adding the box to your cart and selecting the wrap style colour scheme. Then add a gift card and select the individual items you would like to include. We will pack the gift box up for you and send it on to the lucky recipient.
+ Can I order several gifts and send to multiple addresses?
Yes, even though the checkout doesn't have a separate address field for each product, you can enter further instructions in either the "Add any Additional Info" section at checkout and send us details manually by email (hello@gratitude.co.nz) just so we have everything we need.
If for some reason you wish to cancel your order, we will refund the cost of the gift box less a 3% admin fee.
Partnerships, Collabs & Corporates
+ We’d love to collaborate with GRATITUDE, how can I do that?
We love to work with like-minded businesses - whether it's a product launch, a gift box range for staff or an event gift box, we want to help make you and your brand stand out. Send an email to hello@gratitude.co.nz with your ideas, and we'll be in touch!
+ Can we place custom orders?
Yes, we can work with any budget and other criteria you might have. You may wish to package up existing pre-designed Gratitude gift boxes with your own branding and add some product of your own, customise your own boxes using any of the products from our Build a Box range or fully customise an entire gift box with product we can source for you. Email us at hello@gratitude.co.nz and we can go from there.
+ Can we source other boxes/wrapping solutions if required?
Yes, there are many options when it comes to boxes and we know there will be a solution for you. Just email us with your enquiry.